How can we improve?

Contact & Frequently Asked Questions

Before contacting us, we ask that you read our frequently asked questions first. We're only a small team and if you can find an answer here without contacting us then it helps us a lot.

Done that already? Jump straight to the contact form.

I'm looking for a place to rent. Please can you tell me what is available in my area?

Sorry. We're a small team and we don't have the resources to search listings on your behalf or to provide personalised recommendation

What are the terms and conditions for placing an advert? What are your tariffs?

I have found a bug or other problem with the site. What can I do?

Please get in touch with us. Explain the problem in as much detail as you can and we will do our best to sort it out. We are a small team so sometimes it may take us a day or two to respond.

I would like to report an advert or advertiser

  • If you have seen an advert that you believe is misleading or fraudulent, please use our contact form. Include the reference number of the advert if possible and whatever detail you can provide about the problem.

  • If you are a tenant wishing to complain about an owner you have contacted through us, please read our complaints procedure.

I am having trouble contacting an advertiser. What can I do?

At the bottom of every advert you can see how quickly and how reliably the advertiser reponds. There are many reasons why advertisers choose not to reply to some enquiries, for example because they already have enough interest in the property, or because they are no longer active on the site.

If you are having difficulty getting a reply to an advert then you can let us know and we will check if the advertiser is still active. In general we won't contact advertisers on your behalf or intervene if they have decided not to reply to a message.


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