Privacy Policy

We collect information on for a variety of reasons, and some of it is shared with other organizations. This policy is here to tell you what information we collect, why we collect it, how we process it and with whom it is shared.

Who collects the information on

The information is collected by Hello Kot SCRL, a Belgian registered company (BCE 0842.026.613). In this document the terms "we", "us" and "our" refer to Hello Kot SCRL.

We collect and process information under the rules of Belgian and EU law (notably the EU's General Data Protection Regulation (GDPR), which came into effect on May 25, 2018).

We do not sell, barter or rent your information to other organizations. We will only share your personal information as detailed in this privacy policy.

Where is the information we collect stored?

Except where noted otherwise, the information collected on is stored on servers hosted by OVH, a French web hosting company. Our contract with OVH requires them to provide physical and network security for the hosted data. OVH has no access to information stored on our servers, except that which is strictly necessary for providing hosting services.

No other organisations have access to the servers used for hosting

Information on the servers is secured with industry standard access controls and encryption.

We collect a small amount of information using third party providers, such as Google Analytics. Each of these cases is noted below in detail.

Web server logs

As with almost all web sites, every time you interact with, our web server software records that in a log file. The information collected includes:

We analyze the collected information to discover usage trends, detect performance issues in our software, and to detect malicious or fraudulent use of the site. We have a legitimate interest to improve our software and to detect and block fraud and misuse of our platform. Collecting and processing server log files is a routine activity for all web sites and computer systems, and we believe that users have a reasonable expectation that this information will be processed.

We do not share this information with any other organization.

Usage statistics, tracking & marketing

In common with the majority of web sites, we use Google Analytics to monitor, analyze and report on usage of our website.

We have installed Google's JavaScript code on our pages to monitor website visitors. This code runs in your browser and sends information about your interactions with to Google, such as the addresses of pages you visit and how long you spend on them, as well as some technical parameters such as what browser you are using, what device and operating system you have and what country you are connecting from.

In turn Google provides us with aggregate reports that we can use to spot trends in usage and technology and thus improve the services we offer.

We have a legitimate interest to improve, and we have balanced this interest against the interests of the individuals by:

Almost every commercial website uses Google Analytics or other comparable software to track user behaviour, and we believe that users have a reasonable expectation that this information will be processed.

Google is committed to complying with all relevant privacy and data protection laws. You can opt out from Google Analytics by clicking here to install the Opt-out Browser Add-on

Data you directly provide to us

Account information

In order to provide you with a service, we request data from you, for example:

If you choose to log into using a social media account (eg Facebook), we collect the information shared with us by that service. This includes your name and email address, your username and profile picture. Before collecting this information your social media platform shows you a screen explaining the data you are about to share with us.

We do not share this information with any other organizations.

We collect this information for the following purposes:

If we want to contact you for other reasons, for example to send you emails telling you about changes to our service, offers, competitions or news that is relevant to your usage of, we will expressly ask you for your consent first, and you can withdraw this at any time.

We keep your information for as long as your account is held open.

You may delete your account any time from your user account profile page. This will cause all information directly related to your account to be deleted, including all personally identifiable information we hold for you.

Embedded services

We embed services provided by other organizations into the website. Because these organizations are outside of our control, we provide a list of all embedded services we use with links to their privacy policies to help you understand what information these companies are collecting from you: